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\item Kiene, Charles, Andrés Monroy-Hernández, and Benjamin Mako Hill. 2016. “Surviving an ‘Eternal September’: How an Online Community Managed a Surge of Newcomers.” In \textit{Proceedings of the 2016 ACM Conference on Human Factors in Computing Systems (CHI ’16)}, 1152–1156. New York, New York: ACM Press.\\ doi:10.1145/2858036.2858356.
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